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  • Mail: info@tvivo.de
  • Address: 123 Main Street, Springfield, Illinois, 62701, USA

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Get in touch with our TVivo support team for any questions about our streaming service.

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As a fellow small business owner, we know the fulfillment that an a comes from running your own business contact to Financy.

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+49 151 5638 8888

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info@tvivo.de

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Mon - Sat: 8am to 10pm

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faq & support

Get instant answers
about our Premium TV streaming services.

Credentials are delivered instantly for 99% of orders (card, PayPal). Bank transfers take 24-48 hours (excluding weekends and holidays). Reseller orders may take up to 24 hours.

What internet speed do I need for streaming?

For optimal experience we recommend at least 5 Mbps for HD and 25 Mbps for 4K. A slow or unstable connection may cause buffering and quality issues.

Yes! We offer a free 24-hour trial before purchase. This allows you to test the service and verify everything works correctly.

For any questions or issues, contact our support via the form at tvivo.de/contact. Our team responds within 24-48 hours. We don't respond to emails or social media for security reasons.

We accept credit/debit cards (processed by Revolut), PayPal, SEPA Direct Debit, Wise, and Revolut. Card, PayPal payments are instant. SEPA transfers require 24-48 hours.

TVivo offers two types of servers/plans: Premium (standard) and Gold (premium with superior quality). You can always upgrade or downgrade between plans. For pricing details visit the dedicated section.

Refunds are only available within the first 24 hours after purchase and only if the service received doesn't match what was tested. No refunds for connection issues or change of mind.